CLIENT TERMS AND CONDITIONS
Please read these terms and conditions carefully, as they apply to the provision of my professional services. By booking a session, you are agreeing to these terms. If you are unable or unwilling to agree, please do not proceed with booking.
FREE INITIAL CONSULTATION
You may be offered a free 20-minute online consultation via Zoom.
No therapy will be provided during this consultation.
The purpose of this call is to discuss your presenting concerns, determine whether we are a good fit to work together, and outline the best way forward.
Any estimate of the number of sessions required is a guideline only and may change as therapy progresses.
Prices may vary depending on the focus areas covered during or after this consultation.
BOOKINGS & PAYMENT
All sessions are currently conducted online via Zoom.
If you choose to continue after the free consultation, payment is required upon booking your deep-intake and intention-setting session.
Packages must be paid in full at the time of booking unless otherwise agreed in writing.
Where payment has not been received at least 24 hours before your session, your booking will be cancelled and may be offered to another client.
CANCELLATIONS, RESCHEDULING & REFUNDS
Cancellations & Rescheduling
At least 48 hours' notice is required to cancel or reschedule a session.
Sessions cancelled with less than 48 hours' notice are non-refundable.
Refunds
Session fees cover my professional time and expertise. Outcomes cannot be guaranteed; therefore, no refunds will be issued for completed sessions.
For pre-paid packages or programs, if you discontinue before completing all sessions, a pro-rata refund will be provided. Attended sessions will be charged at the full standard session rate before calculating the balance.
SESSION FEES
Fees will be confirmed with you before booking.
Fees may be subject to review, and any changes will always be communicated in advance.
PAYMENT METHODS
Payments can be made via credit/debit card or PayPal™.
Cash or cheque payments are not accepted unless agreed in advance.
CONTACT BETWEEN SESSIONS
Contact between sessions is limited to email, phone, or written communication during office hours.
Messages received outside office hours will be addressed the following working day.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
You may be asked about your medical history to ensure RTT® is appropriate and safe for you.
If you are receiving care from another healthcare professional (GP, Psychologist, Psychiatrist, or Counsellor), I may require their consent before beginning therapy.
Please inform me of any medical or psychological changes during your course of therapy.
Please note:
For your safety and wellbeing, RTT® may not be suitable if you experience or have a history of psychosis, epilepsy, auditory/visual hallucinations, dissociative disorders, personality disorders, schizoaffective disorder, or schizophrenia.
If you're unsure whether RTT® is right for you, please reach out before booking so we can discuss the best options for your care. 💙
AGE RESTRICTIONS
Clients must be 18 years or older for online sessions.
Clients under 18 must be accompanied by a parent/guardian and will only be seen in-person (not online).
ATTENDING YOUR SESSIONS
Please ensure you are ready at your scheduled start time on Zoom start time.
If you are late, I will do my best to accommodate the full session, but this cannot be guaranteed due to subsequent bookings.
HYPNOTHERAPY RECORDINGS
Any recordings provided are for personal use only.
Do not listen while driving, operating machinery, or engaging in activities requiring full attention.
Recordings must not be copied, shared, or distributed in any form.
OUTCOMES OF SESSIONS
While RTT is a powerful therapeutic approach, results vary for each individual and cannot be guaranteed.
I will always apply my best professional skills and efforts to help you achieve your goals.
STANDARDS OF BEHAVIOUR
I will treat you with respect and professionalism at all times.
You agree not to cause harm to yourself, to me, or to others, and not to attend sessions under the influence of alcohol or recreational drugs.
If you arrive under the influence or display abusive behaviour, your session will be terminated without refund, and future sessions may be refused.
CONFIDENTIALITY
All sessions are strictly confidential, except in the following circumstances:
You provide written consent for information to be shared.
I am legally required by court order.
There is risk of harm to yourself or others, or where issues of fraud, crime, or safeguarding.
A report is requested by your GP or healthcare professional (a copy will be available to you on request).
LIABILITY & INDEMNITY
By booking, you acknowledge that you are responsible for your own wellbeing and decisions during and after therapy.
I, Valerie Ann Dela Cruz, accept no liability for damages arising from your participation in RTT or related services.
You agree to indemnify and hold me harmless against any claims connected to your participation.
GOVERNING LAW
These terms and conditions are governed by the laws of New Zealand.
Any disputes will be subject to the jurisdiction of New Zealand courts.
TERMS UPDATES
These terms may be updated from time to time without prior notice.
If you return to therapy after a break, please review the latest version of these terms.
DATA PROTECTION
Your personal data will be collected, stored, and processed in line with my Privacy Policy.
By booking a session, you agree to this policy.
CONCERNS & COMPLAINTS
If you have any concerns or complaints, please raise them directly with me in the first instance so we can work towards a resolution.
Rapid Transformational Therapy (RTT®) with Valerie Dela Cruz is a complementary, holistic approach designed to support emotional well-being, self-awareness, and personal transformation. It is not a substitute for medical or psychological diagnosis or treatment, and no results or outcomes are guaranteed.
All RTT® sessions and materials — including audio recordings, downloads, and written resources — are for personal use only and may not be shared, reproduced, or sold without written permission.
By booking or accessing these materials, you acknowledge that you are participating voluntarily, remain in full control during hypnosis, and take responsibility for your own well-being and outcomes.
Confidentiality is always respected and maintained, except where disclosure is required by law or to prevent harm.
Copyrights 2025 | Myndval Catalyst Ltd™ | Rapid Transformational Therapy® Practitioner